FREQUENTLY ASKED QUESTIONS

Information for

• Patients
• Insurance policy holders
• Corporate insurance
• Referring doctors
• Patients outside Tamil Nadu
• DNB & CRRI (internships)
• College Students (MMH College)
• Donors
• Getting to MMHRC

patients

I have an emergency or need an ambulance dispatched. Whom do I contact?
You can contact us at 91-45-2581212. The alternate mobile number is (0)98421-23232. If it is a life-threatening emergency, please visit the nearest hospital to receive treatment. [Top]

I need to receive treatment at MMHRC. Where should I begin?
If this is your first visit our hospital, please visit the reception area and our service staff will explain the procedures in detail with you. They will make a hospital identity card which will help us keep track of your medical records each time you visit us.[Top]

What are the outpatient timings?
Normal outpatient services are offered between 9:30 AM – 5:30 PM every day of the week. In case you come outside these hours, we will accommodate you. Emergencies are handled around the clock.[Top]

What is the cost of registration and treatment?
First time patients pay Rs. 100 – Rs. 200 registration fee, and this fee covers outpatient treatment for a period of 15 days. The actual cost for treatment starts from Rs. 250 onwards.[Top]

What are the non-medical facilities available at the hospital?
The hospital has a variety of facilities to make the hospital stay a convenient one:

[Top]

I am admitted to the hospital; where will my attendees / relations stay?
Your attendee is allowed to stay with you during your stay. Only when the patient is in the intensive care unit (ICU), no attendee is allowed to stay bed side because of the risk of infection, but they are permitted to be seen at particular times scheduled by the hospital. Below, are the ICU timings, but in an emergency, you will be allowed at any time. Visitors’ timings in ICU: Morning: 11AM – 1PM Afternoon: 3PM–6PM.

I am not able to afford treatment; can I qualify for free treatment?
There are some treatments provided free of cost for cleft lip/palate, HIV, and palliative care. The hospital, in some cases, may provide free or discounted treatment for extremely poor patients. Please talk to our Patient Relations Office and speak in person with a manager.

Can I book a room in advance for inpatient admission?
We do not book rooms in advance because we want to ensure everybody arriving at the hospital is able to get a room. However, we will find you a room of your choice when you arrive at the hospital.

What languages are spoken at the hospital?
Tamil, English, Hindi, Urdu, Telugu, Kannada, Malayalam, and Bengali, and if necessary, we have staff who speak another dozen languages.

What type of treatments do you provide?
We are a multi-specialty hospital and are therefore able to take care of all your medical needs, from simple outpatient procedures to complicated procedures, such as knee joint replacements, bypass and renal transplantations. For more details, please visit the main page and click on "Expertise"

I want to get health status of my relative who has been admitted in the hospital, who do I contact?
You can call us at the reception 91-452-2588741, and we will try to assist you. Please be sure to have their official name (and preferably the hospital ID) with you.

If I loose my hospital identity card, what should I do?
When you come for your next treatment, please notify us that you lost your card and we will replace it with a new one at free of cost.

What types of rooms are available?
We have several types of rooms available. Please click here (hyperlink) to see the types of rooms available with their amenities and prices.

• General Ward:
• Cubicle:
• Special Room:
• Special AC Room:
• Deluxe Room:
• Super Deluxe Room:

I have a suggestion or complaint about the hospital? Who do I direct it to?
If you are in the hospital, you can stop and talk to the Patient Relations Office or dial one of these extensions: 3045, 3273 and 3013. If you are outside the hospital, please call 91-452-2588741, 91-452-4263000 and request the extensions: Alternatively, you can give us your feedback by sending an email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Who can I contact to get my discharge summary?
You can get it through the ward secretary of concern ward at the time of the discharge.[Top]

Will you share my medical records with any one? Will you give a copy of medical records to one of my relatives?
Your medical records are strictly confidential and we will share only your discharge summary at the request of a referring physician. For different purposes at work or school, we can give you a “discharge summary” or a “doctor’s certificate”. In exceptional cases, such as a legal case, the medical records may be shared at the request of a court of law and the approval of the Medical Records Manager.[Top]

Payment and Billing:

I wish to pay by credit card. What credit cards are accepted?
Visa and MasterCard are accepted in the hospital. ATM cards with a Visa or MasterCard logo are accepted. At this time we do not accept American Express and Discover.[Top]

I wish to pay by check. Who do I make out the payment to?
You can make the check payable to Meenakshi Mission Hospital and Research Centre, Madurai.[Top]

Information for patients from outside the Tamil Nadu region:

I am from outside the Tamil Nadu region. I want to get treatment at MMHRC, who do I contact?
You can contact our Assistant Manager (West Bengal, North-east & neighbouring countries).
Phone:91-452-2588741, 91-452-4263000, ext: 3082
Mobile: (0)99941-66229[Top]

What are the facilities available for the patients who are from other states and countries?
To provide utmost comfort and satisfaction to our patients coming from neighbouring states and countries, we provide the following services at affordable prices:

• Free accommodation
• Own cultural food and an arrangement of a chef
• Multilingual staff
• Free Pickup at airport, railway or bus station
• Dedicated staff to guide patients in every aspect of medical care or non-medical activities, such as travel, temple visits, shopping, or recreation[Top]

Insurance Policy Holders:

I have a health insurance card. How can I receive treatment using my card?
When you arrive at the hospital, please let us know you have an insurance card and our service staff will attempt to get your medical treatment paid by the insurance company so you can receive “cashless” treatment. Occasionally, your insurance may require you to pay us the charges up front, and you will be reimbursed later. We will advise you accordingly. Please note your ATM/credit card is not a health insurance card.[Top]

What are the insurance companies that have tied up with the hospital?
Currently, the following companies have partnership with our hospital. However, this list gets updated frequently and it is likely your insurance is already accepted by us. You can ask your insurance company to add us on their list of hospital providers so you can get quality and “cashless” treatment from us. Please contact the insurance office for more details at 91-452-2588741, 91-452-4263000, ext 3354. Or contact the deputy manager mobile no: (0) 94437-28556

• TTK Healthcare Service Private Ltd
• Paramount Health Services PVT Ltd
• Family Health Plan Ltd
• Medi Assist India Pvt Ltd
• United Health Care India (PVT) Ltd
• Medicare Health Service PVT Ltd
• Bajaj Allianz General Insurance Co. Ltd.
• Health India Insurance Services
• Star Health and Allied Insurance Co. Ltd.
• Good Health Insurance [Top]
  
  

Whom do I contact if I have more questions about health insurance?
Please dial: 91-452-2588741 or 91-452-4263000, ext: 3354
Mobile: (0)9443728556
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Corporate Tie-Ups:

My company has signed up with MMHRC. Whom do I contact for reimbursement?
When you arrive at the hospital, please let our corporate team know which company you work for and we will check the name of your company against our corporate database. Based on the type of agreement we have with your employer, we’ll advise you about the Memorandum of Understanding (medical and financial procedures).

My company is not tied up with MMHRC. Who do I contact regarding having a tie-up?
Please have a manager from your company contact our Corporate Marketing Team and we will work with them to ensure you are able to receive treatment from us. Alternatively, please call us with the details of your employer, and we will contact your employer and ask them to enroll with us. For more information, please contact: Corporate Marketing Team,
91-452-2588741 or
91-452-4263000, ext: 3262 / 3355 or
The Corporate Manager
Mobile: (0) 98421-58862 [Top]

I am working in state / central Government office, am I eligible for reimbursement money taken at your hospital?
Our corporate marketing team will be able to advise you about reimbursement for treatment rendered. Please contact:
91-452-2588741 or 91-452-4263000, ext: 3262 / 3355 or
The Corporate Manager: Mobile: (0) 98421-58862 [Top]

One of our employees is taking treatment in your hospital. Whom do I contact for getting details?
You can call us during normal business hours and contact our Corporate Marketing Team and we will help you locate the employee. 91-452-2588741 or 91-452-4263000, ext: 3262 / 3355 or
The Corporate Manager
Mobile: (0) 98421-58862 [Top]

Referral Doctors:

I want to find the discharge summary or medical health status of my patient. Who do I contact?
Discharge summaries are provided to the patients by MMHRC upon discharge. Should you need additional information, please contact the medical records manager or the Marketing Referral Team. [Top]

I want to refer patients to MMHRC. How do I become a referring physician and what are some of the benefits to me?
You can sign up with our Marketing Referral Team and we will be glad to help you provide excellent care for your patients.

Additionally, you get the following benefits

• Free copy of the Madurai Medical Journal
• Invited to CME programs and outreach conferences conducted by MMHRC
• Access to our physicians for consultation about patients

To know more details and benefits,
Contact our Senior Marketing Manager (0) 98421 56158 [Top]

Information for DNB & CRRI (internships) at the MMHRC

What residency programs are available at MMHRC and how many seats are available?

MMHRC is on the list of hospitals approved by the Medical Council of India (MCI) for the purposes of Compulsory Rotating Internship Training (CRRI), Post Graduate (PG), and Specialty PG courses. At the end of the program, a Diplomate of the National Board (DNB) degree will be granted to candidates who fulfill all the training requirements and exams of the course.

We are in the process of getting approval for five new courses and expect to offer them for the period beginning January, 2008. The offerings will include Paediatrics, Cardiology, Neurology, Cardio Thoracic Surgery and Neurosurgery.

The following programs are being offered in MMHRC.

What are some of the benefits of doing a PG course in MMHRC?
Residents have a number of benefits such as free accommodation, subsidized meals at the canteen designated specially for doctors.
Clinical/academic benefits:

• as a tertiary care hospital, residents can have plenty of rare cases
• access to professors with the highest credentials and experience
• visits to medical programs in area hospitals
• IMA events in the hospital and surrounding area
• attendance to monthly patient care meetings
• access to continuous medical education programs (CME) by MMHRC
• clinical paper presentations

Other benefits:

• free internet access
• library with plenty of medical journals and books for referral
• state of the art class rooms with video conferencing
• visits to regional attractions
• annual family get together
• concession medical treatment [Top]

What are the admission requirements for the programs?
All candidates must have successfully completed the MBBS recognized by the MCI and completed one year of internship. Students wishing to enter the residency program will be interviewed by a member of our academic recruitment team. With the exception of students entering the Paediatrics Department, all students must have cleared the Primary Examination of Board. Interested candidates can request an application form from our Human Potential Department (HPD) listed below, and submit their applications. We require candidates to complete the application form and submit the supporting documents.

• MMHRC Application form & Rs. 400 demand draft (application fee)
• Biodata/Curriculum Vitae
• Admission Interview (only selected candidates will be invited)
• Academic transcripts
• Primary Examination of Board [Top]

When do the programs begin and what are the admission deadlines?
Residents can begin their program in January and June each year. The next class begins from January, 2008. MMHRC will advertise the open positions later this year. [Top]

How many PGs are being trained in MMHRC?
Currently, we have 54 PGs being trained on campus. You can see a pictorial chart of our PGs. [Top]

How much does the program cost and how long is it?
The PG courses in the MMHRC are three years. In adherence to the guidelines set by the MCI, students pay an annual of Rs. 50,000 each year. [Top]

Do medical residents get a stipend or allowance in the program?
As recommended by the National Board of Examinations, medical residents get a monthly stipend of Rs. 10,000 the first year, Rs. 11,000 for the second year, and Rs. 12,000 for the final year. Superspeciality PGs get an allowance of Rs. 14,000, Rs. 15,000 and Rs. 16,000 for first, second and third years. [Top]

Does the institute provide hostelling and canteen facilities?
The hospital provides free bachelor hostelling. We have several restaurants in the hospital providing meals at a subsidized cost for our medical residents and interns.[Top]

Which institutions accredit MMHRC residency program?
The residence programs in MMHRC are accredited by the Indian Medical Council. [Top]

Please tell me a briefly about the residency training format at MMHRC?
After an initial orientation at the hospital, the program includes a combination of clinical work, lectures, observations, project collaborations, and exams. At MMHRC, you will get an opportunity to work with the best professors in the region. [Top]

What are the exams one has to take before completing the program?

• Internal MMHRC exams at the end of each year
• A cumulative exam conducted by the board at the end of the third year
[Top]

Please tell me more about the CRRI/internship program at MMHRC?
MMHRC is on the list of selected hospitals to conduct residency training. Each year, we have an intake of 10-15 students who usually start the program in June-July. Students in the program receive a stipend of Rs. 3,000, and have access to most of the services enjoyed by PG residents. For more information about the program, you can contact Dr. V.N. Rajasekaran, Medical Director, whose contact information is below. [Top]

Is MMHRC approved to provide MD and Ph.D. programs? Who do I contact for courses being offered through MMHRC?
We have several programs Ph.D. affiliated with Madurai Kamaraj University and MGR Medical University under the guidance of Dr. V. N. Rajasekaran, our Medical Director who is recognized guide for MGR and Madurai Kamaraj University.[Top]

I would like to visit MMHRC and chat with residents and professors. Can that be arranged?
Yes, we encourage prospective PG students to visit our hospital and meet our current students and professors. Please contact the medical director so that we can schedule you in our medical rounds so you get to experience the daily life at the hospital.

Dr. V.N. Rajasekaran, Medical Director
Meenakshi Mission Hospital & Research Centre
Lake Area, Melur Road,
Madurai, Tamil Nadu,
India - 625 107
Phone: 91-452-2588741 (ext 3001)
email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it [Top]

Who do I contact for more details about the program(s)?
Human Potential Department – DNB Programs
Meenakshi Mission Hospital & Research Centre
Lake Area, Melur Road,
Madurai, Tamil Nadu,
India - 625 107
Phone: 91-452-2588741 (ext 3024, 3276)
email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

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Note: All Fees subject to change; Fees once paid will not be refunded

List the Courses offered at MMHRC.

For +2 / H.Sc. passed (For Females Only)

• B.Sc. Applied Biochemistry
• B.Sc. Applied Microbiology
• B.B.A. Hospital Administration

For +2 / H.Sc. passed

• Diploma in Medical Lab Technology (DMLT)
• Diploma in Operation Theatre Technician (DOTT)
• Diploma in X-ray Imaging Technology (DXIT)

For Graduates (Fulltime Courses)

• PG Diploma in Fundraising Management (FRM)
• PG Diploma in Micro Credit Management (MCM)
• PG Diploma in Medical Records Management (MRM)
• PG Diploma in Total Quality Management in Hospitals (TQM)
• M.B.A. Hospital Administration

For Graduates (Distance Education)

• PG Diploma in Biostatistics
• PG Diploma in Nutrition and Dietetics
• PG Diploma in Pharmaceutical Chemistry 
• PG Diploma in Hospital Laboratory Technology
• PG Diploma in Radiography and Imaging Technology
• PG Diploma in Hospital Documentation (Records) Management
• PG Diploma in Health Information Management

For Medical Graduates

• Compulsory Rotatory Resident Internship and Senior House Surgeoncy
• Diploma in National Board (D.N.B.) – Post Graduate Courses in

•  
  For Post Graduates
• Ph.D. – under the guidance of Dr. V.N. Rajasekaran, our Medical Director

Are the Courses recognised by University?

• Yes, all the Courses are recognised by a University
• B.Sc. and B.B.A. Courses are affiliated to Mother Teresa Women’s University, Kodaikanal, Tamil Nadu State, India.
• PG Diploma Courses in Management are affiliated to Madurai Kamaraj University, Madurai, Tamil Nadu State, India
• PG Diploma Courses in Health Sciences are offered by the Directorate of Distance Education, Madurai Kamaraj University (MKU) in collaboration with the Hospital.
• M.B.A. Course is offered by the Department of Management Studies,Madurai Kamaraj University (MKU) in collaboration with the Hospital.
• Ph.D. programme is recognized by Madurai Kamaraj University as well as MGR Medical University
• Diploma Courses in Lab / X-ray / OT Technician are recognised by Indian Medical Association
• Compulsory Rotatory Resident Internship and Senior House Surgeoncy is recognised by the Medical Council of India
• Diploma in National Board (D.N.B.) is recognised by National Board of Examinations, India
[Top]

Why the University offers the Courses at the Hospital?

The University offers job oriented vocational courses at the Hospital to ensure maximum practical input, mainly by on the job training, to the students thereby enhance their skills. [Top]

What is the admission procedure?

• Admission is open round the year for most of the courses.
• For B.Sc. / B.B.A. courses, students are admitted purely on merit considering the past academic records on “First Come First” basis. Application can be obtained in person from the Principal by paying application and University registration fee of Rs.135/-. Applicants need to submit their original certificates (10th and +2 Statement of Marks, Transfer, Conduct and Community Certificates), 2 sets of photocopies of their certificates, and 3 passport size photos along with the completed application.
• For the fulltime PG Diploma Courses in Management, students are admitted purely on merit considering the past academic records on “First Come First” basis. Application can be obtained in person from the Principal by paying application fee of Rs.200/-. Applicants need to submit their original certificates (10th, +2, Degree Statement of Marks, Provisional / Convocation, Transfer / Migration, Conduct, and Community Certificates), 2 sets of photocopies of their certificates, and 3 passport size photos along with the completed application.
• M.B.A. (Hospital Administration) is offered by the Department of Management Studies, MKU in collaboration with the Hospital. Usually advertisement is released in leading dailies by the University in Jan / Feb. Students are admitted purely on merit considering the past academic records, and their performance in GMAT type entrance examinations, followed by group discussion and interview. Application fee is Rs.600/-. Applicants need to submit attested photocopy of their original certificates (10th, +2, Degree Statement of Marks, Provisional / Convocation, Transfer / Migration, Conduct, and Community Certificates) along with the completed application.
• PG Diploma Courses in Health Sciences are offered by the Directorate of Distance Education, MKU in collaboration with the Hospital. Usually advertisement is released in leading dailies by the University twice in a year enabling admission for academic year (July – June) as well as calendar year (Jan – Dec). Students are admitted, twice in a year, purely on merit considering the past academic records. Application fee is Rs.100/-. Applicants need to submit attested photocopy of their original certificates (10th, +2, Degree Statement of Marks, Provisional / Convocation, Transfer / Migration, Conduct, and Community Certificates) along with the completed application.
• For Diploma in Lab / X-ray / OT Technician courses, students are admitted purely on merit considering the past academic records on “First Come First” basis. Application can be obtained in person from the Principal by paying application fee of Rs.200/-. Applicants need to submit their original certificates (10th and +2 Statement of Marks, Transfer, Conduct and Community Certificates), 2 sets of photocopies of their certificates, and 3 passport size photos along with the completed application.
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Mention the fee structure.

Please refer the Table: In Brief
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Do you assist in bank loan / scholarship?

Yes, we assist in bank loan / scholarship for the University recognised Courses. [Top]

List the facilities available at the College.

There are 12 modern and well equipped classrooms, exclusively for students, in addition to 4 faculty rooms, 1 students’ seminar hall, 2 students’ lab, 1 store room, 1 students’ library, a medical cum management library, computer centre with internet access, e-book / digital library, mini play ground, students’ mess, etc. at the Campus [Top]

Do you arrange for training / internship programmes?

Yes, our main focus is on intensive "on the job" training / internship, in respective areas, at the Hospital.

• Students of Management Courses undergo management training in 20 areas of the Hospital in partial fulfillment of the requirement of the course.
• Students will have opportunities to visit different types of health care organisations like private / government hospitals, single / multi-specialty hospitals, nursing homes, clinics, health centres, health projects, diagnostic centres, etc. to get an understanding about the different types of providers in health care.
• Field visits / training programmes are organised exclusively for Science Course Students (Applied Microbiology & Applied Biochemistry) thereby they undergo observation training at Centre for Research in Medical Entomology, Agricultural College & Research Institute, Connor Pasteur Institute, Food Processing Industry, Dairy Products Manufacturing Units, etc.
• Students are actively involved in all our community outreach programmes and health care projects.
• Students have ample opportunities to develop their skills in events management, as they are totally involved in all our continuing medical education / national as well international seminars and other training programmes.
• Besides students are encouraged to undergo the following short courses offered at the campus:
•  
  • Medical Transcription Course
  • Spoken English Class
  • Spoken Hindi Class
  • Mushroom Cultivation
  • Vermi Comforting
  • Food Preservation & Home made Products
  • Yoga 
  • Glass Painting
  • Fabric Painting
  • Clay Modelling
  • Candle Making
  • Sticker Preparation [Top]

List the extracurricular activities at the College.

We regularly organise:

• Students Day
• Students Sports Meet
• Parents Teachers Meet
• Teachers Day
• World Health Day
• National Science Day
• National Youth Day
• National Girl Child Day 
• Womens Day
• Journal Club
• Seminar on Health Science
• National Service Scheme (NSS)
• Short Courses on Mushroom Cultivation, Painting, Candle Making, Sticker Preparation, etc.

Also, we strongly support our students to actively participate in the intercollegiate competitions, national and international seminars / workshops, etc. [Top]

Is there hostel / accommodation facility for outstation students?

• Separate hostel facilities are available for men and women students.
• There are limited numbers of shared accommodation in Students Hostel. Admission to hostel is by first come first basis. The students may approach the Warden of the respective hostels after securing admission. Application forms will be available in their respective hostels during office hours from 09.30 a.m. to 04.30 p.m.
• Hostel fee is Rs.4,000 per annum for UG students & Rs. 6,000 per annum for PG Students. [Top]

List the code of conduct (rules and regulations) for students.

At the inauguration of a Course, orientation programme will be organised covering the code of conduct / rules and regulations for students.[Top]

List the job opportunities at the successful completion of a course.

• There are wide job opportunities for all the courses, employment ranging from technician to manager in a health care organisation.
• Our alumni are employed as senior technicians / teachers / trainers / consultants / quality analysts / quality auditors / supervisors / managers / administrators in leading health care organisations / hospitals / nursing homes / health centres / health projects / clinical labs / study centres / schools / colleges / microfinance organisations / etc.
• Applied Microbiology / Applied Biochemistry course students have wide job opportunities as lab technician / microbiologist or biochemist / quality analyst / tutors in health industry like hospitals, clinical laboratories, pharmaceuticals, etc. as well in other industries like food processing, food manufacturing, mineral water plants, soft drinks companies, dairy, baking, chemical, water treatment plants, composting, schools, colleges, etc.
• Outstanding performers are observed as fulltime staff members at Meenakshi Mission Hospital and Research Centre. [Top]

Do you assist in job / campus placement?

• Yes, we assist in job / campus placement for our students, who have successfully completed the Course.
• Outstanding performers are employed at Meenakshi Mission Hospital and Research Centre itself.

What is the relationship between the College and the Hospital?

Meenakshi Mission Hospital College is a division of Meenakshi Mission Hospital and Research Centre.[Top]

Who do I contact for additional information?

Principal
Meenakshi Mission Hospital College
[A Division of Meenakshi Mission Hospital and Research Centre]
Lake Area, Melur Road
Madurai 625 107 Tamil Nadu State, India
Phone: # 91-452-2588741, 4263000 Extn. 3357
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Fax: # 91-452-2586353 [Top]

Who do I contact for short-term training, D.N.B. and Medical Internship contact:

Medical Director
Meenakshi Mission Hospital and Research Centre
Lake Area, Melur Road
Madurai 625 107 Tamil Nadu State, India
Phone: # 91-452-2588741, 4263000

Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Fax: # 91-452-2586353 [Top]

Donor:

I wish to make a donation to MMHRC. Where/whom do I contact?

You can contact us by

Phone 91-452-2588741, 91-452-4263000, ext 3120

Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it or

Log on http://meenakshimission.staging.managedbiz.com and click on Support for detailed information about our charity programs.

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How do I get to the MMHRC?

Madurai is accessible by Air, Rail and Road. If you are travelling by bus, please ask the staff to let you of at the Mattu Thavani Central Bus Station and the hospital is within walk able distance from this station. You can also take a taxi or auto from the city to the hospital.

By Air:
There flights to Madurai each day from Mumbai, Bangalore, Chennai etc. Please check schedule at:

http://www.madurai.com/flight.htm

By Rail:
If you are travelling from the southern region of India, please start your search from here:

http://www.southernrailway.org/

For trains from across the country, you can search the I

http://www.indianrail.gov.in/inet_srcdest_names.html

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