Quality Service Department

Meenakshi Mission Hospital and Research Centre is the first hospital in India to setup a Quality Service Department. As the organization is focused towards patient care, MMHRC has adopted a quality conscious approach since its inception like

ISO 9001:2000 Quality Management Systems

The guiding principles of ISO carries the dept through its activities with the laid down quality policy. Customer satisfaction and continual Improvement are given priority with ISO 9001:2000 set objectives. 115 departments are being audited once in 4 months. This department has taken the hospital towards successful completion of surveillance Audit for for the period of 2005 - 2006.

Feedback Solutions

Feedbacks are important tool to measure our service rendered. It provides us with recognition, support & guidance for positive and negative perception. The ward secretaries administer a prescribed format when the patient is discharged after their stay at MMHRC. Quality Service Department analyzes and interprets customer satisfaction and amicably solve the customer complaints. Minimization of customer complaints and speedy remedial actions are the quality parameters set for this departments.

Thank you Board

The appreciation given by the patients are posted in a wall named “Thank you wall” which motivates our Meenakshi missionians and feel externally happy when their good work were expressed with a taken of thanks and photographs.

Kaizen Day

Kaizen is a Japanese concept meaning “Continuous improvement”. Quality service department takes all initiatives to organize the ‘Kaizen day’ once in four months. This year we have conducted three kaizen days. The main reason for the kaizen is to celebrate the quality failures through well-enacted role-plays, which is a powerful tool to change attitude. Employees are encouraged to discuss the causes for failures in detail to prevent such happenings in future. Various awards are given like Extra mile, Best Employee and Spark Master Award.